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At Domino’s Pizza we are committed to providing GREAT customer service. Our TEAM believes that a complaint is a customer giving us a second chance. We also know that most customers who have a complaint never mention it. They just move on. And worse, they tell an average of 12 of their friends.

  We also believe that every criticism - regardless of how much it stings - makes us a better company. So take a moment and email me and I will promptly get back to you and make sure you are happy and the situation is not repeated at the store.

  Also, please keep in mind that these emails don't just get dumped into a box that nobody reads. It's my personal email account, I read them every day, and personally follow up on every complaint. My name is Brian Bailey and I am the owner of Domino’s Pizza Team New Mexico…and my driving passion is to be the best Domino’s Pizza company in the World. You can also feel free to call me at (575) 637- 3030.

 And by the way, do not hesitate to let us know if we are doing a great job. Take a moment and send me a compliment. I will make sure it gets to that staff. Thanks for choosing Domino’s.

   
  
 

Domino's Pizza Team New Mexico Survey

Your Comments, Questions and Feedback are Valued! Please take a minute to complete this survey so we may better serve you in the future:

 

 
 
 
 
 
 
Do you remember who helped you and did they use their name on the phone?
 

 
 
Were you served with positive energy and smile?
 

 
 
Was your pizza...
 
...hot?
 
 
... delivered in a 170 degree Heat Wave bag?
 
 
... cut into equal sizes?
 
 
... portioned properly?
 
 
Was your pizza baked golden brown?
 
 
Did your pizza taste great?
 
 
Did you receive the correct order?
 
 
If not, what was wrong?
 
 
Did you utilize carry out or delivery?
 

 
 
If Carry Out, fill out this section:
 
Did they thank you for choosing Domino's?
 
 
Did they greet you within 3 seconds?
 
 
If Delivery, fill out this section:
 
Was the driver friendly?
 
 
Were they nice on the phone?
 
 
Did they place you on hold?
 
 
If so, how long were you on hold?
 
 
Approximately how long did it take for your pizza to arrive?
 
Minutes
 
 
 
Tell Us About Yourself...
 
 
 
 
What could we do to better serve you?
 
 
Please feel free to add any comments or questions you may have:
 
 
How are we doing?
 
 
 

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